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Our Town Our Skills

Complaints

How to make a complaint and how we handle it.

How to complain

You can make a complaint through our Contact page, by email to [CONTROLLER_CONTACT_EMAIL — to be supplied], or by post to [CONTACT_POSTAL_ADDRESS — to be supplied]. Please include as much detail as possible so we can investigate.

What happens next

  1. We acknowledge your complaint within 5 working days.
  2. A different administrator reviews it where possible.
  3. We aim to respond fully within 20 working days.
  4. If you are not satisfied, you can appeal to a senior reviewer.

External routes

If we cannot resolve your complaint, you can contact the Information Commissioner's Office (ICO) at ico.org.uk for data protection complaints, or the Equality Advisory and Support Service (EASS) for accessibility complaints.