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Data Rights Request

You have the right to access, correct, or delete your personal data.

Your rights

  • Access: download a copy of the personal data we hold about you.
  • Rectification: ask us to correct inaccurate or incomplete data.
  • Erasure: delete your account and anonymise your data.
  • Portability: receive your data in a structured, machine-readable format.

Please sign in to export or delete your data.

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What we retain

Transaction records (points ledger), audit logs, and other data we are legally required to retain may be kept even after deletion. Where this is the case, your personal data is minimised or pseudonymised. Verification documents are purged after the retention period set in our Privacy Notice.

Complaints

If you are unhappy with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.